Frequently asked questions


Our bicycles

What is a shaft drive?

A drive shaft is a maintenance-free drive that drives the bicycle by means of a propeller shaft.

Read more about the drive shaft

What is a belt drive?

The belt drive is a maintenance-free drive with a belt instead of a chain. The belt is lighter than a chain and therefore a belt driven bicycle runs very smoothly.

Read more about the belt drive

Choosing a bicycle

I want to see the bike first and try it out. Is this possible?

Together with our dealers, we want to make our Brik bikes available for a test run, technical questions and service. On the dealer page, you will find the nearest dealer in and outside of the Netherlands.

What frame size do I need?

For the right frame size you can follow these general guidelines:

  • Persons taller than 1.63m (5.35ft) need a 56 frame.
  • Persons taller than 1.66m (5.45ft) need a 59 frame.
  • Persons taller than 1.90m (6.23ft) should choose a 65 frame.

Of course, you can adjust your saddle in height. Please keep in mind that these lengths and sizes are for general body measurements. To be sure, please visit a dealer near you for advice.

What is the difference between the lines

We offer three lines (standard, comfort en premium) to make it easier to create your ideal bike. In all cases, the standard version has 3 gears, comfort 7 and premium 8. The standard version also has a coaster brake while the comfort and premium versions are equipped with roller brakes. Often, premium also has integrated lights and lock, and other grips, saddle, and tires.

Do you want fewer gears but still have built-in lights? That’s possible! Then choose the standard or comfort line and add the integrated lights to your order. Still, finding it difficult? Then contact us or visit your nearest (premium) dealer.

Can I really choose any colour I want?

You bet! For a fixed price you can choose from twelve colours. But for an extra charge, you can choose any RAL colour. RAL is a European coding system to define colours of paint and other coatings. The colour palette can be found on www.ralkleur.nl.

Ordering

Is it possible to order multiple Brikbikes?

Of course, we can make several Brikbikes for you. For example, for the whole family or for a company or organisation. Please contact us for more information. Perhaps we can offer you a price advantage.

What payment methods do you accept?

For your online orders in our webshop you can chose to pay with the following methods:

  • Paypal
  • Creditcard
  • iDEAL
  • Bancontact / Mister Cash
  • SOFORT Banking

Shipping

I ordered a bike. How long is the delivery time?

A Brik is made to order. That is why we take 4 to 5 weeks as our starting point for manufacturing and assembly. As soon as your Brik is approved in the factory, it will be sent to our head office in Nijmegen.

Here, we will take it for a test drive to check the bike one last time and then we send the bike to the specified address (this can also be a dealer). Depending on the address (the Netherlands or abroad) this will take about 1 to 5 working days.

Do you ship abroad, too?

Definitely! Shipping within Europe is free. Outside Europe shipment is on request. If the shipping address is outside of Europe, please contact us for the up to date shipping rate.

After sales

Does my Brikbike come with a warranty?

Of course, a purchase at Brik offers a guarantee. All the information about the warranty can be found on our warranty page.

What if I have a complaint?

Where work is done, things can go wrong. This is also the case at Brik. Although we try to maximize quality and service, something do not go as planned.

If you have a complaint, please let us know by email or by calling + 31 24 8200 998 so that we can find a good solution quickly.

How can I maintain my Brikbike

We find it important that you can enjoy our bikes for as long as possible. Well-maintained bicycles contribute to this. Read all our maintenance tips.